FAQ
Who is it for?
Sync for DJI Osmo is for users who want to edit just captured high resolution media or share it with friends and followers without PC or Mac.
The app is for users who want to edit just captured media or share it with friends and followers immediately after flying without PC or Mac.
The app is for users who want to edit just captured media or share it with friends and followers immediately after flying even without PC or Mac.
How can I connect my Osmo Action to Sync for DJI Osmo app?
- Power on the camera using the Disp/Power button on top of the camera or make sure that the camera does not timeout.
- Swipe down on the screen to enter the menu and tap settings
- Scroll down to Wireless connection then Wireless info
- On your mobile phone open your Wifi settings and select the Osmo Action and enter the password displayed on Osmo’s screen
- If connection is succesfull your device will appear on top of second tab
How can I connect my aircraft or Osmo using Android?
- Double check no DJI-based apps (also DJI GO 4 and other third party DJI drone apps) are running in the background. If there are any, force kill them
- If you have another app (such as DJI GO 4) set as the default for the remote controller USB connection, you will need to clear the defaults for that app in your mobile device (Settings - Apps - DJI GO 4 (or other app name) - Clear Defaults). Some devices automatically set the app you start as default, so this step may have to be done every time you want to switch app (for example from DJI GO to Sync for DJI and vice versa)
- Start your aircraft and remote controller
- Plug the remote controller into the mobile device. For Mavic drones, you can use either the bottom or side USB ports, however make sure to use only one port at once (if 2 cables are plugged in the remote controller, Sync for DJI won't be able to connect)
- You will see a popup asking which app to start, select Sync for DJI and tap on 'Just Once' in the popup to initiate connection.
- Restart RC and repeat steps if initiation connection was unsuccessful.
- Try to change cable to original and repeat steps if initiation connection was unsuccessful.
- Switch your aircraft to Wi‑Fi mode then turn ON your Phantom 3, Mavic Pro, Mavic Air, Spark, Inspire or Osmo.
- Open Wi‑Fi settings on your iOS or Android smartphone. Find your device and tap to connect.
- If connection is successful open the app and wait for connection. Your device model will appear on the top of the screen.
Can’t open sphere, panorama, RAW.
Sync for DJI doesn’t support such media formats as panorama or sphere. As for RAW files you can download it to your Phone and then open with apps that support such RAW.
What is Sync for DJI?
Sync for DJI - the app that helps you download media from your DJI device with a few short steps: Connect → Choose → Save to Photos or Share. Also you can share the media instantly from connected device.
Also, you can share the media instantly from a connected device. Since Sync for DJI v4.0 you can trim your video before downloading from a drone. This feature saves you much time to download and edit a video on your mobile phone.
How can I connect my aircraft or Osmo using iOS?
You can connect your DJI device via RC or Wi‑Fi.
- Turn ON your Phantom 2/3/4, Mavic, Spark, Inspire.
- Turn ON Remote controller and pay attention to RC that is connected with aircraft.
- Open Sync for DJI app and wait for connection. Your device model will appear on the top of the screen.
- Switch your aircraft to Wi‑Fi mode then turn ON your Phantom 2/3/4, Mavic, Spark, Inspire or Osmo.
- Open Wi‑Fi settings on your iOS or Android smartphone. Find your device and tap to connect.
- If connection is successful open the app and wait for connection. Your device model will appear on the top of the screen.
Why I can not find my DJI device after it was connected to my mobile device?
Make sure that your drone is turned on. After the DJI device has been connected to the remote controller, power on the aircraft: press and hold the Intelligent Flight Battery Switch for few seconds. When the aircraft makes a beeping sound, connect the aircraft to DJI GO 4. Or you can search the DJI device Wi‑Fi in your mobile device if it is in Wi‑Fi mode.
What is Trial period?
The app has 5-day trial period, which will unlock PRO features for all users for free:
- Export 4K, 2,7K video
- Export RAW (DNG) photos
- No watermark on exported media
- Custom Watermark for exported media
- And more features that you can find in the app.
Connect your aircraft and download the best resolution right on your phone. To start your free trial, simply connect your drone and click on Start Free Trial button. You won’t be charged during your free trial. If you choose to continue enjoying [PRO] Sync for DJI after your trial ends or during trial period, you can do it by tapping on Be a Pro on Main Menu.
How to restore connection?
To restore connection: disconnect and connect again your DJI device via RC or Wi‑Fi. In case if your drone connected via RC - you can unplug and plug in the RC cable. Restart your DJI device and repeat the steps above if you have trouble connecting it.
All paused tasks will resume automatically without any efforts from your side.
Is it FREE?
Sync for DJI is completely free for download and use with any number of DJI devices. However, PRO mode allows you to remove watermark from high resolution images and videos.
How is it different from DJI Mimo?
Sync for DJI Osmo - the app that helps you download media from your Osmo Pocket or Osmo Action with a few short steps: Choose → Download → Export. Also you can share the media instantly from connected device. Also Sync for DJI Osmo support 4K, Trim before download and create Hyperlapse (from Timed Shots) features.
Shall I use original Lightining cable?
Majority of ‘original’ Lightning cables are mass-manufactured in anonymous factories overseas, there isn’t as much (or possibly any) quality control as those manufactured by Apple or certified third-party companies.
It means that such cables can have issues within connection with your RC and iPhone. Use original Apple Lightining cables.
How is it different from DJI Go & DJI Go 4?
Sync for DJI - the app that helps you download media from your DJI device with a few short steps: Choose → Download → Export. Also you can share the media instantly from connected device.
Also Sync for DJI support 4K, H.265, Trim before download and create Hyperlapse features.
How to download files on my smartphone?
- Connect smartphone to DJI device
- Open screen with media files
- Tap any of the item or use ‘Select’ mode
- Tap ‘Download’ icon on the left side of the bottom bar
- Selected item(s) will download to ‘Storage’
- Launch Sync for DJI Osmo
- Connect phone to Osmo Pocket or Osmo Action (using WiFi or OTG cable)
- Tap on any of the item (or use ‘select’ mode)
- Tap on ‘Download’ icon on the left side of the bottom bar
- Selected item(s) will be downloaded to app ‘Storage’
How to export files in Photos or Gallery?
- Download item(s) to local ‘Storage’
- Tap on any item on ‘Storage’ tab
- Tap on ‘Download’ icon on the left side of the bottom bar
- Selected item(s) will export to ‘Photos’/‘Gallery’
What devices Sync for DJI supports?
Sync for DJI supports: Phantom 3 Pro/Advanced/Standard, Phantom 4 Pro/Advanced, Mavic Air/Pro/Platinum, Mavic 2 Pro, Mavic 2 Zoom, Spark, Inspire 1, Inspire 2, Osmo, Osmo +, Osmo RAW. In general, no restrictions on DJI products.
Sync for DJI Osmo supports: Osmo Pocket, Osmo Action.
Why Sync for DJI is better tool for downloading and edit video than DJI GO?
- Supports downloading of video even it was recorded in 4K resolution or recorded using H.265 codec. Such feature allows you to share the best quality footage with your friends in any social network immediately after flying.
- Lets you trim files before download. That feature saves you much time. For now, you don't need to download the whole file if you want just one part of it.
- Allows you to download media in the background. So you can use other apps while your files are downloading.
- Designed with the full wish of instrument that works excellent with any social networks and blogging
What requirements for DJI device?
Your device should be turned ON, so Remote Controller receives data from device storage. App will resume downloading even if you switch battery in the middle of the downloading process or if you connect SD card later. We are communicating with DJI company to develop a kind of Sleep mode which is energy efficient and doesn't involve gimbal operating.
What is the highest resolution for photo and video I can get downloading from my DJI device?
Sync for DJI supports all types of video and photo resolution. You can download original files even if you recorded it in 4K resolution.
Sync for DJI Osmo supports all types of video and photo. You can download original files even if you recorded it in 4K resolution.
Why I need to allow Sync for DJI for iOS use my geoposition?
iOS requires using the geoposition to support background downloading. Otherwise iOS will close Sync for DJI application and stop downloading processes within 3 minutes after minimizing the app. We strongly recommend you to Allow Sync for DJI using your geopositon while downloading your media from the device. Sync for DJI will not save or use your geolocation in any other way.