FAQ

General

What is Sync for DJI?


Sync for DJI - the app that helps you download media from your DJI device with a few short steps: Connect → Choose → Save to Photos or Share. Also, you can share the media instantly from a connected device. Since Sync for DJI v4.0 you can trim your video before downloading from a drone. This feature saves you much time to download and edit a video on your mobile phone.




Who is it for?


The app is for users who want to edit just captured media or share it with friends and followers immediately after flying without PC or Mac.




How is it different from DJI Go & DJI Go 4?


Sync for DJI - the app that helps you download media from your DJI device with a few short steps: Choose → Download → Export. Also you can share the media instantly from connected device. Also Sync for DJI support 4K, H.265, Trim before download and create Hyperlapse features.




What devices Sync for DJI supports?


Sync for DJI supports: Phantom 3 Pro/Advanced/Standard, Phantom 4 Pro/Advanced, Mavic Air/Pro/Platinum, Mavic 2 Pro, Mavic 2 Zoom, Spark, Inspire 1, Inspire 2, Osmo, Osmo +, Osmo RAW. In general, no restrictions on DJI products.
Now we're collaborating with DJI engineers to release Osmo Pocket support.




Why Sync for DJI is better tool for downloading and edit video than DJI GO?


Because of Sync for DJI:
1. Supports downloading of video even it was recorded in 4K resolution or recorded using H.265 codec. Such feature allows you to share the best quality footage with your friends in any social network immediately after flying.
2. Lets you trim files before download. That feature saves you much time. For now, you don't need to download the whole file if you want just one part of it.
3. Allows you to download media in the background. So you can use other apps while your files are downloading.
4. Designed with the full wish of instrument that works excellent with any social networks and blogging




What is Trial period?


The app has 5-day trial period, which will unlock PRO features for all users for free: - Export 4K, 2,7K video - Export RAW (DNG) photos - No watermark on exported media - Custom Watermark for exported media - And more features that you can find in the app. Connect your aircraft and download the best resolution right on your phone. To start your free trial, simply connect your drone and click on Start Free Trial button. You won’t be charged during your free trial. If you choose to continue enjoying [PRO] Sync for DJI after your trial ends or during trial period, you can do it by tapping on Be a Pro on Main Menu. Check out all PRO benefits here.




What requirements for DJI device?


Your device should be turned ON, so Remote Controller receives data from device storage. App will resume downloading even if you switch battery in the middle of the downloading process or if you connect SD card later.
We are communicating with DJI company to develop a kind of Sleep mode which is energy efficient and doesn't involve gimbal operating.





Connect

How can I connect my aircraft or Osmo using iOS?


You can connect your DJI device via RC or Wi-Fi. Connect via RC: 1. Turn ON your Phantom 2/3/4, Mavic, Spark, Inspire. 2. Turn ON Remote controller and pay attention to RC that is connected with aircraft. 3. Open Sync for DJI app and wait for connection. Your device model will appear on the top of the screen. Connect via Wi-Fi: 1. Switch your aircraft to Wi-Fi mode then turn ON your Phantom 2/3/4, Mavic, Spark, Inspire or Osmo. 2. Open Wi-Fi settings on your iOS or Android smartphone. Find your device and tap to connect. 3. If connection is successful open the app and wait for connection. Your device model will appear on the top of the screen.




How to restore connection?


To restore connection: disconnect and connect again your DJI device via RC or Wi-Fi. In case if your drone connected via RC - you can unplug and plug in the RC cable. Restart your DJI device and repeat the steps above if you have trouble connecting it. All paused tasks will resume automatically without any efforts from your side.




Shall I use original Lightining cable?


Majority of ‘original’ Lightning cables are mass-manufactured in anonymous factories overseas, there isn’t as much (or possibly any) quality control as those manufactured by Apple or certified third-party companies. It means that such cables can have issues within connection with your RC and iPhone. Use original Apple Lightining cables.




How can I connect my aircraft or Osmo using Android?


Connect usign RC: 1. Double check no DJI-based apps (also DJI GO 4 and other third party DJI drone apps) are running in the background. If there are any, force kill them
2. If you have another app (such as DJI GO 4) set as the default for the remote controller USB connection, you will need to clear the defaults for that app in your mobile device (Settings - Apps - DJI GO 4 (or other app name) - Clear Defaults). Some devices automatically set the app you start as default, so this step may have to be done every time you want to switch app (for example from DJI GO to Sync for DJI and vice versa)
3. Start your aircraft and remote controller
4. Plug the remote controller into the mobile device. For Mavic drones, you can use either the bottom or side USB ports, however make sure to use only one port at once (if 2 cables are plugged in the remote controller, Sync for DJI won't be able to connect)
5. You will see a popup asking which app to start, select Sync for DJI and tap on 'Just Once' in the popup to initiate connection. Possible extra steps: 6. Restart RC and repeat steps if initiation connection was unsuccessful. 7. Try to change cable to original and repeat steps if initiation connection was unsuccessful. Connect using Wi-Fi: 1. Switch your aircraft to Wi-Fi mode then turn ON your Phantom 3, Mavic Pro, Mavic Air, Spark, Inspire or Osmo. 2. Open Wi-Fi settings on your iOS or Android smartphone. Find your device and tap to connect. 3. If connection is successful open the app and wait for connection. Your device model will appear on the top of the screen.





View and manage

How to work with quick tool - Download picked items?


Quick tool ‘Download picked items’ will automatically start downloading picked items when your aircraft or Osmo is connected.




How to set like or tag?


To set like or tag you need to tap and hold your finger on one of these items and then move to desired value.




How to remove like or tag?


Open the Tag or Like menu and choose dashed item to remove like or tag.




How to quickly remove or download specific files?


Use Filter feature. Open Filter, choose Suitable options and then tap on Apply button.




How to delete all rejected items by one step?


Open Side menu and choose ‘Delete all rejected items’. This option will delete all rejected files on connected device.





Download, share and export

How to download files on my smartphone?


1. Connect phone to DJI device 2. Open screen with media files 3. Tap any of the item or use ‘Select’ mode 4. Tap ‘Download’ icon on the left side of the bottom bar 5. Selected item(s) will download to ‘Storage’




How to export files in Photos or Gallery?


1. Download item(s) to ‘Storage’ 2. Tap on any of the item or use ‘select’ mode on ‘Storage’ tab 3. Tap on ‘download’ icon on the left side of the bottom bar 4. Selected item(s) will be exported in ‘Photos’/‘Gallery’




How to share photos/videos via Sync for DJI?


1. Connect phone to DJI device 2. Open screen with your items 3. Tap on any of the item or use ‘select’ mode 4. Tap on ‘Share’ icon on the left side of the bottom bar 5. Selected item(s) will be shared to desired social network




What is the highest resolution for photo and video I can get downloading from my DJI device?


Sync for DJI supports all types of video and photo resolution. You can download original files even if you recorded it in 4K resolution.




Why I need to allow Sync for DJI for iOS use my geoposition?


iOS requires using the geoposition to support background downloading. Otherwise iOS will close Sync for DJI application and stop downloading processes within 3 minutes after minimizing the app. We strongly recommend you to Allow Sync for DJI using your geopositon while downloading your media from the device. Sync for DJI will not save or use your geolocation in any other way.




How to save H.265 codec for video from Mavic 2 PRO?


To save H.265 codec in a video you need to export original footage from the app. If you export with a watermark or resizing - you lose H.265 (your video will be exported as H.264).





Hyperlapse

What are minimum frames for making short hyperlapse?


25 frames.




How do I need to take timed shots to take good raw material for hyperlapse?


Use any mode you want (like Point of Interests, Course lock, of freestyle). An interval between files creating should be maximum 5 sec.




Can I take RAW shots and then create hyperlapse with ones?


For now - no. It will be available in next Sync for DJI updates.




What settings I can use to make hyperlapse better?


When you are on drone and find timed shots elements with icon: Then in hyperlapse editor you can use one of settings: Resolution: SD - Output resolution for the hyperlapse is 480px width HD - Output resolution for the hyperlapse is 720px width Full HD - Output resolution for the hyperlapse is 1080px width 2.7K - Output resolution for the hyperlapse is 1520px width 4K - Output resolution for the hyperlapse is 2160px width Stabilization: Smooth - Optimal stabilization if your camera was moving or rotating during shooting footage No Motion - Suitable if your camera was pointing to same direction and wasn’t moving None - Stabilization is OFF. The hyperlapse is stitched together as is. Framing: Auto Scale - Crops the moving edges and scales up the image to refill the frame Crop - Crops the moving edges without scaling. Output resolution is affected in this case None - Fills the moving edges with the black color Speed: Slow - One second of output video fits about 15 frames [No transition frame] Normal - One second of output video fits about 24 frames [With transition frame] Smooth - One second of output video fits about 30 frames [With transition frame] Fast - One second of output video fits about 60 frames [No transition frame]